Support

Contact

Support is available by email at supportatonepercentdotrent. Include your booking reference if your question is about a specific stay.

Cancelling a stay you pay at the property

• You can cancel this booking yourself from your Trips page, until your check-in day starts. Cancel a day ahead if you can — the cut-off can fall several hours before midnight where you are.
• OnePercent does not charge a cancellation fee.
• You pay the stay amount directly to the host at the property. OnePercent never collects it, so there is no stay payment for OnePercent to refund, and anything you may owe the host for cancelling is arranged with the host.
• The amount you pay now to confirm this reservation is not refunded if you cancel.
• If the host cancels your booking, the amount you paid to confirm it is returned to you: card payments are refunded automatically to the same card, and other payment methods are processed manually and can take longer. Contact support if a refund does not reach you.
• Once your check-in date has arrived you can no longer cancel the booking yourself. Contact support instead.

A problem with a booking

If something is wrong with a stay — the property is not as listed, the host is unreachable, or there is a disagreement about damage — start in the booking chat so there is a record, then open the dispute process.

Who operates OnePercent

OnePercent is operated by OnePercent Solutions, Inc. OnePercent lists host-managed stays and collects only its own service fee; the host is responsible for the property, the stay itself, and any taxes due on it.